Use this guide if: you want to turn a surcharge on or off, set up a public holiday or weekend surcharge, a surcharge is being applied when it should not be, or you want to know why card surcharges stopped after 1 October 2026.
Update for Australian merchants (from 1 October 2026): on Australian-dollar accounts, Nomni POS no longer applies, or lets you save, card surcharges for Visa, Mastercard, EFTPOS or All Cards. General surcharges, such as public holiday surcharges, still work as described below. Questions? Email support@nomni.ai.
This article will show you how to add and edit general and credit card surcharges on your POS.
In this article:
General surcharges
To access General Surcharges, go to Dropdown Menu > Surcharge Management.
Add a general surcharge
To create a new general surcharge:
Tap Add New.
Enter the Surcharge Name and Surcharge Rate (Percentage or Flat Rate).
(Optional) Enter the:
Start Date - End Date (if no date or date range is entered, the surcharge will apply at all times, in accordance with the Days of the week selected below.)
Order Type
Days of the week
Tap Save.
The surcharge will be added.
Delete or edit a general surcharge
General surcharges can be turned on/off using the toggle.
Tap the surcharge you want to modify, update the details, and tap Save.
Tap Delete to delete the surcharge or edit the surcharge details and tap Save.
Credit card surcharges
To access Credit Card Surcharges, go to Settings > Credit Card Surcharge.
Add a credit card surcharge
Credit card surcharges can be applied to all cards, or a specific card type, i.e. American Express or Visa.
To create a new credit card surcharge:
Tap Add New.
Select the Credit Card Type. If you want the surcharge to apply to all cards, select All Cards.
Enter the Surcharge Rate (Percentage or Flat Rate).
(Optional) Enter the Amount Min and Amount Max. This is the minimum and/ or maximum amount that must be spent for the surcharge to apply to the order.
Tap Save.
The surcharge will be added.
If you decide to set all Credit Card Surcharge to be the same amount, enable all cards.
BUT, if you decide to set a different Credit Card Surcharge for each card, enable the by Card Types
Edit or delete a credit card surcharge
Tap on the surcharge you want to edit or delete.
Edit the surcharge details and tap Save, or tap Delete.
Troubleshooting Surcharge Issues
If you encounter issues, such as the Add New button not responding:
Ensure your device and the Nomni POS app are updated to the latest version.
Verify that your user role has the necessary permissions to create or edit surcharges.
If the issue persists, consider having an authorized admin create the surcharge or retry after confirming updates and permissions.
Common questions
How do I turn off a surcharge?
Go to Dropdown Menu > Surcharge Management and switch the surcharge's toggle off, or tap it and tap Delete.
How do I add a public holiday or weekend surcharge?
In Surcharge Management, tap Add New, enter the name and rate, then set the Start Date and End Date (public holiday) or the Days of the week (weekend), and tap Save.
A public holiday surcharge was applied on a normal day or in the wrong state.
Open the surcharge and check its dates and days of the week. With no date entered, it applies on every selected day. Fix the dates and tap Save.
Card surcharge stopped working or I can't save it (Australia).
From 1 October 2026, Nomni POS no longer applies or saves card surcharges for Visa, Mastercard, EFTPOS or All Cards on Australian-dollar accounts. General surcharges still work.
The other iPad still shows the old surcharge.
Sync the other iPad with the Master, then check again.
Add New does nothing.
Update the app, check your user role can edit surcharges, or ask an admin to add it.