Nomni

Why keeping one chat open gets your issue fixed faster

Stay in this chat: do not open a second conversation

For kitchen screens that drop off and come back, or miss the odd order: keep the apps awake, keep one network, and resend failed orders.

How to fix Nomni KDS disconnecting or missing orders

Fix a customer-facing display (Customer Screen) that shows Connected: No or a blank order.

How to fix a customer display that isn't connecting or showing the order

Fix dockets that repeat, won't clear or stay from a previous day.

Why are there duplicate, stuck or old dockets on Nomni KDS?

What to check when a reset email or code doesn't arrive

Why didn't my password reset email or verification code arrive?

Turn on B7 or give staff manager approval so they can open the cash drawer

Why can't staff open the cash drawer on Nomni POS?

Use Export Data and Recover Data to reinstall the app or move to a new iPad safely

How to back up and reinstall Nomni POS without losing data

Check LOCATION, ORDER TYPES and the held-order settings when only some orders show on the kitchen display

Why are some orders or items missing on the Nomni KDS?

Fix a kitchen display that has stopped showing orders, on iPad or Android.

How to fix Nomni KDS not getting orders from the POS (CONNECTED: NO, Server Disconnected)

Find the Device Register Code on your iPad so Nomni Support can connect remotely

How to find your Device Register Code on Nomni POS

Fix Nomni Console or back end login problems in Safari

Why can't I log in on Safari when other browsers work?

Stop the POS logging out, freezing or crashing by fixing the iPad Wi-Fi settings

How to fix Wi-Fi drops on your Nomni POS iPad

Quick fixes to try first, what to have ready, and every way to reach Nomni Support

How to get support: fix it yourself or contact Nomni Support

Fix a cash drawer that won't open (often because the receipt printer is down) or opens when you don't want it to.

How to fix a cash drawer that won't open or keeps opening on Nomni POS (iPad)

How to fix Nomni Console sync problems

Every common Nomni KDS message, what it means and what to do.

Nomni KDS messages and what they mean

Fix a closed or blank QR page, payment problems, sold-out items and slow orders

How to troubleshoot QR, online and kiosk ordering

Find where an online, QR, kiosk or delivery order got stuck, from Nomni Console through to the POS, printer and KDS.

How to fix online orders not showing or not printing on Nomni POS

Lucien Hopkinson

Kevin Cheav

Troubleshooting

Kitchen or bar printer stopped printing, orders stuck, or only one section not printing on Nomni POS: what to check, step by step.

Why aren't orders printing to the kitchen or one section?

Why a docket goes to the counter or default printer, and how to send it to the right one

Why are dockets printing on the wrong printer?

Step-by-step checks when Nomni POS shows ERR_ILLEGAL for an Epson printer

How to fix Epson printer error ERR_ILLEGAL on Nomni POS

Recalibrate a Zebra ZD410, ZD411, ZD4110 or ZD4111 label printer when labels come out wrong

How to calibrate a Zebra label printer that prints blank, skips or prints half labels

Start from what you see: nothing prints, the printer is not in the list, the self-test shows no IP, or only some orders print.

How to fix a printer that isn't printing or is missing from the printer list on Nomni POS (iPad)

Printer brands and connections that work with Nomni POS for iPad

Printers Nomni POS supports on iPad

Steps for "ERR_CREATE_CONNECTION" or "Failed to connect to Printer" on one Nomni POS iPad when the printer still works from another iPad.

How to fix ERR_CREATE_CONNECTION when one iPad can't print but others can on Nomni POS

Find your printer's connection type and follow that branch to get it printing again.

How to fix POS printers that stop printing

How to troubleshoot the Epson TM-82II printer

Printer Status Explained

How can I troubleshoot and resolve printer disconnection issues on the Nomni POS system?

What each printer message on Nomni POS and Nomni KDS means, how to fix it, and when one duplicate docket is expected.

Printer messages on Nomni POS and Nomni KDS and what they mean

How to troubleshoot printers (advanced)

Printers

Step-by-step checks to reconnect a Slave iPad or waiter pad to your Master in Nomni POS.

How to fix a slave iPad that won't connect to the master

Fix Bluetooth, wired network and camera barcode scanners that won't connect or add items.

How to fix a barcode scanner that won't connect or scan on Nomni POS

What each Master/Slave error on Settings > Connection means and how to fix it

Why can't I switch an iPad to Master or Slave on Nomni POS?

Fix a Slave table map that does not match the Master, and find Slave sales missing from the register or end-of-day report.

How to fix a slave iPad that shows a different table map or misses sales from end of day

Why the Master iPad asks to be restarted, and how to restart it safely

How to fix the "Reboot Master iPad" banner on Nomni POS

What still works offline, what to check, reconnecting, and the recommended venue network setup.

How to keep trading on Nomni POS when venue Wi-Fi or internet is down

Restart the scale connection, fix 'Cannot connect to the Cas scale', and stop daily disconnections.

How to fix a CAS scale that won't connect to Nomni POS

For venues: why a diner's Nomni Loyalty balance or Brandollars won't redeem on Nomni POS, and what to check.

How to fix loyalty redemption at the POS: QR scans, redeeming without a scan and balance checks

Stop Android POS, kiosk, KDS and EFTPOS devices dropping off Wi-Fi with fixed IP addresses, the right Android Wi-Fi settings and a reliable internet connection.

How to stop an Android POS, kiosk or KDS dropping off Wi-Fi

How can I troubleshoot network and connectivity issues with Nomni POS?

How can I open the app if it says "Untrusted Enterprise Developer"?

POS Troubleshooting

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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